Reviews - HUB
Nissan Business Only the best for business 04/11/2010
Running your own business or running a fleet, it makes all the difference if the people you deal with understand what’s important to you. That’s why at Nissan we have introduced a Business Specialist Programme at 48 dealers nationwide.
Staffed by a dedicated field force, Business Specialist dealers will deliver a range of innovative solutions for any query or problem you have. You can depend on a friendly team, professional advice and getting the right vehicles for a test drive – NV200, QASHQAI or Navara, you name it. From time to time, they’ll also give you special offers that are only available to our business customers.
Our highly trained Business Specialists will work in partnership with you – from the moment you buy a new vehicle right through until you’re ready to change it. And you can expect the highest level of service from everyone you deal with, from reception, sales and accounts to technicians and valets.
And there’s more good news. While we already offer great regional coverage, our Business Specialist Programme is expanding. So, that means even better access to the best possible service for your business – look forward to seeing you!
Find your nearest Business Centre. Make sure you select ‘Business Centre ’ on the page.
Dougie Lampkin Two to four wheels 04/12/2011
Get to know us Q&A with Kevin Williams 04/11/2011
A man with thousands of vehicles behind him, Kevin Williams started as an Area Fleet Manager with Nissan over two years ago, looking after the Midlands. Last year, Nissan promoted him and gave him the opportunity to move to Scotland, where he is now a Dealer Fleet Manager and looks after Scotland, Northern Ireland and, recently added to his list of responsibilities, the North East.
How would you describe your job to someone who doesn't work in your industry?
I drive customers to see Nissan as a one-stop solution to their vehicle needs for both cars and light commercial vehicles, also known as LCVs. It’s varied, challenging and definitely exciting.
What takes up most of your day at work?
Working with dealers to develop their local marketing activities. As well as dealing with enquiries from existing customers, who are in the market for additional vehicles, and speaking to new prospects. Thankfully I work for a brand people are excited and keen to talk to me about.
What is the most unusual request you’ve had from a customer?
“Do you sell camper vans?” At the time I had no idea, but after a phone call I learnt there are converters who will gladly turn your Nissan LCV into one.
What is your favourite thing about working for Nissan?
Being proud to represent such a fantastic range of products – and getting to drive them. With the launch of the zero-emissions Nissan LEAF and the planned development of the EV200 electric van, the product line just gets better and enables me to talk to even more customers. I also get to visit some pretty cool places. We held a business briefing at the Goodwood Festival of Speed last year and got to experience the amazing ‘We Are Traitors’ Nissan Sports stand. The Nissan Innovation station events we hold at The O2 are also great experiences.
What do you wish people knew about you, but probably don’t?
That’s a tough one! I have a growing family, a wife and two young daughters – both of whom are actually budding Nissan spotters! The cry “QASHQAI” goes out on a regular basis from my eldest Gracie, who’s 4 years old.
What's the most important skill you've learnt in your job?
Providing outstanding levels of customer service to everyone is critical in setting me apart from the competition.
How do the Nissan Business Specialist dealers help you with your role?
The Business Specialist network has some very warm and competent Business Specialist Managers who I know I can rely on and trust when a customer is referred to them – I can also count on them to provide a laugh and a smile on an hourly basis! We never forget there is a real customer at the end of every enquiry. There is a real sense of team spirit.
What was the biggest surprise you've had at work in the past month?
Securing an order from a customer who gave me a less than warm reception when we first met. This particular customer was less than complimentary on the Nissan range and insisted that QASHQAI is “only purchased by pretend wannabee 4x4 owners”. I sensed they may have been insulted by a QASHQAI in the past. Anyhow, a follow-up meeting with the local Business Specialist Dealer helped me convince them otherwise and they ended up placing orders.
What's the best advice anyone has given you?
There’s been several! Treat everyone in a way that you would expect your mother to be treated. Always under promise but over deliver. It’s nice to feel important but important to be nice.
What gives you the greatest sense of achievement at the end of the day?
Closing my laptop and diary with the knowledge that I have completed everything that I set out to achieve at the start of the day – I am a big fan of the to-do list. My job satisfaction comes from knowing that my actions have contributed to the on-going success of Nissan. My real sense of achievement comes from making sure all enquiries from customer and dealers have been responded to.